Venetian Nail Spa
Full information about Establishment and beauty salon "Venetian Nail Spa" at 14851 Lyons Road, Delray Beach, FL 33446. You may find here reviews, address, phone number, website, work hours and etc.
Contacts
Address:
14851 Lyons Road, Delray Beach, FL 33446
Get directions
Phone number:
+1 561-499-1771
Website:
venetiansalon.com
Categories:
Establishment Beauty salon
Reviews
- Beth GinzbergApr, 01 2018★ ★ ☆ ☆ ☆I would normally not take the time to write a bad review but because of the way I was responded to when I called today with a total disregard for my concern I feel I need to take action.
I moved to Delray Beach 2 years ago I was driving to Plantation to get my nails done as I had been going to the Venetian Nails there for 8 years and loved that salon. I decided to try this one as it was down the road from my home and more convenient. I was lucky to have been taken care of by a wonderful technician and person named Joey with exceptional people skills & customer service.
Yesterday I went in to get a gel manicure and unfortunately my two favorite people were not there. The person that did my nails did not let the gel soak off properly and literally scraped the polish off leaving my nail bed in horrible condition! (Worse than if I had bitten off acrylics!)
I decided to call the owner and express my concern and unhappiness, to my surprise she said absolutely nothing! She did not express concern or ask how they could make this experience better for me. I said I would come in when my regular person was back from vacation but after that conversation I decided to NEVER go back. There are too many nail salons to choose from who care about their customers concerns. In today's day and age of social media with sites like this it would benefit a business owner to pay more attention to the quality of their service as opposed to the quantity. We pay for this service and deserve to be recognized if we choose to voice a concern, not ignored. It clearly shows she has a lot to learn about the service industry.
Photos and maps
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