Rack Room Shoes

Reviews

• Ozzie Medina

  Mar, 31 2018
  ★ ★ ★ ★ ★
  The Manager and employees are great
• Betty Currie

  Jan, 13 2018
  ★ ☆ ☆ ☆ ☆
  On Feb 27 my 2 girlfriends and I went shopping at this store. I took the girls there because we were all looking for the best walking sandals. I bought shoes here last year and was satisfied.
  First we had to find someone to help us. Finally we found a young lady that we could ask for help. She didn't seem to have much product knowledge. She wasn't sure so she suggested crocs! After us going
  through all the sandals I then googled myself the top 5 recommended.. Not many of the brands were in the store. I noticed a male not far away from us. He was texting... and totally ignored me when I walked by. I thought perhaps he was the Manager and had something urgent so I didn't bother him. Then
  after 5 more minutes I thought by then he should have stopped and asked us if he could help us out. So I asked him what the best ones were. I was shocked at his reply... and the girls were there to witness it. He said "He isn't a women so how would he know!!!" I replied... you should know... you work in a shoe store! He then suggested that we just try them on to see what was comfortable!!! Wow... is that
  all he could do for us??????
  
  Before we left we told the Manager (who was the girl that first helped us)
  about the incident and she said she would talk to him (Jackson) We suggested she do
  more then that. She said he has been with the store for almost a year.
  The Manager herself was not very knowledgable. She apologized and said she has only been with the store for a month.
  
  Gee... what happened in 1 year?? I have never experienced such bad customer service. After the bad attitude and lack of service I won't be back. They don't deserve good customers. When I tell the story to others they are in shock that this is what we received. We are shopping at a shoe store... they should know all about shoes/high end walking sandals!

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